HBComputers
REFUND POLICY
Last updated: October 17, 2026
1. Applicable policy
SITIUS POS purchases are made through Paddle as Merchant of Record. We adopt Paddle's Refund Policy, which establishes applicable periods and rights, including withdrawal rights and mandatory consumer protections. See the policy linked below for its full terms; we do not impose an all-sales-final rule or a blanket exclusion of refunds.
2. How to request a refund
To request a refund, visit paddle.net and use Paddle's purchase support, preferably with your purchase email and order reference. If you need help locating your purchase or cannot yet process it through Paddle, email support@sitiuspos.com and we will help with the request. Do not send full card numbers, passwords or security codes.
3. Trial and cancellation
Plans include a 7-day free trial. You can cancel before the trial ends to avoid the first charge. Cancelling a renewal and refunding a charge are different requests. Paddle handles cancellations, refunds and their processing under its Buyer Terms and Refund Policy. Mandatory consumer rights remain applicable.